Due to COVID-19, we are now using teletherapy to provide all clinical services. Simple and easy to use, teletherapy enables children and families to see and talk with their therapist using an Internet connected computer or smartphone. To learn more about our teletherapy services please contact your clinician or call us at (203) 299-1315.
What is teletherapy
Teletherapy is the online delivery of mental health services using video conferencing. Teletherapy sessions are very similar to regular, face-to-face sessions with one major difference -  instead of sitting in the same room, therapists and clients see and talk to each other over a live voice and video connection. 
What do I need in order to have a teletherapy session?  What do I do if I don't have access to any of these devices?
If you have access to an Internet connected computer with a webcam, or just a smartphone, you already have everything you'll need to have a teletherapy session with your therapist.  If you don't have access to any of these devices, please let us know and we can discuss options with you.
Will I need new software?
To provide teletherapy, we use a video conferencing tool called WebEx.  If you plan  to use a computer or laptop with a webcam, you will not need to download WebEx.  software.  Before a scheduled teletherapy session, you will receive an email from your child's therapist that contains a WebEx appointment link.  When it's time for the session, simply click on the link and your voice/video teletherapy session will begin. Don't worry! If you have any difficulties your child's clinician will walk you through the process, step by step.

If you plan to use a smartphone, you'll need do download the free WebEx app from either the Apple App or Google Play store.  To download WebEx to your smartphone click here.  Remember, if you have any difficulties your child's clinician will be happy to help you get WebEx installed.
How does my child get started with teletherapy?
Existing Clients: Teletherapy sessions are scheduled the same way face-to-face sessions were scheduled. If your child is an existing client, you and your therapist will choose a date and time for each teletherapy session.

New Clients: If you would like your child to begin receiving services, please call us at (203) 299-1315.  If you reach a receptionist inform them that you are looking to begin services for your child. If you reach voice mail, please leave a message stating your name, telephone number, and that you are looking to begin services for you child. In both cases, an intake specialist will call you back.
What can I expect during a teletherapy session with my child's clinician?

To ensure safety and confidentiality, you will be asked to provide the below information at the beginning of each teletherapy session:

  • Verify your name and address.
  • Verity the closest emergency facility available to you, even if you are out of state. 
  • Verify the name and address of your emergency contact.
  • Confirm the location you are in during the teletherapy session is safe and private.


What is the best location or room for me and my child during a teletherapy video session?
For video teletherapy sessions we suggest using a private room where others cannot hear what is being discussed. If you do not have access to a private room in your home and/or do not have earbuds or headphones, please let us know!
Can my child have a teletherapy session using only an audio connection or phone call without any video?
This depends on the type of service provided. For example, if you are already a Mid-Fairfield client, audio-only is permitted for certain services including psychotherapy services, medication management, and evaluation and management services. According to government regulations, we cannot offer audio-only for group therapy (including multi-family group) at this time. If you have questions, please feel free to discuss with your child's clinician.
Do children under the age of 18 need to have someone with them during a teletherapy session? 
Children under the age of 18 must have a parent or a legal guardian present and accessible in the house or location they are in during the teletherapy session. This does not mean the parent or guardian needs to be present in the same room as the child during the session.
Can my child be prescribed medication while receiving teletherapy services?
Yes. If our psychiatric team determines that your child could benefit from medication, they may prescribe medication only with: 1) the consent of the child's parent or legal guardian; 2) full compliance with federal and state regulations.
Is teletherapy covered by insurance?
Our teletherapy sessions are eligible for Medicaid coverage and are covered by several private insurance health care plans. Please talk with your clinician to verify coverage and copay amounts.